Reference

Understand Your Rights and Our Policies

These terms set out how dana55 operates, what you agree to when you open an account, and how your rights are protected where local law permits access. Availability depends on your region and applicable law in Pakistan.

Jurisdiction-dependent accessAccount holder rightsPakistan-eligible regionsData and privacy termsPolicy contact channel
dana55 Understand Your Rights and Our Policies
DATA AND SECURITY

How We Handle Your Account and Data

Account security and data handling are not afterthoughts on this platform. Your login is protected by OTP verification sent to your registered mobile number — the same number linked to your JazzCash, Easypaisa or Raast wallet. Data we hold is used only to operate your account and process payments, not for marketing to third parties. You can request a copy of your data or ask for corrections at any time through the account message centre.

OTP Account Access Every login triggers an OTP to your registered mobile number. If you switch devices, the same OTP flow applies — your account does not auto-open on a new phone without verification.
Payment Data Scope Your JazzCash, Easypaisa or Raast details are used only to process the transaction you initiate. We do not store full wallet credentials on our servers after the transaction clears.
Data Retention Schedule Account records are kept in line with our published retention schedule. When an account is closed, transaction history is retained for the legally required period and then deleted.
Correction and Access Rights You have the right to request a copy of the personal data we hold and to ask for corrections where information is inaccurate. Submit requests through the account message centre in writing.
POLICY CONTACT

Reach Us on Legal or Policy Questions

If you have a question about how our terms apply to your account — whether it's about a JazzCash transaction, an account access decision or a data request — our support team handles policy queries separately from general account help. Raise it through any of the channels below and mark your message as a policy matter so it reaches the right team.

Team online

Live Chat

Open the chat icon inside your account dashboard. Policy queries are flagged to our compliance team and handled separately from standard account support.

Email Support

Send your policy or data request to our support address shown in the account settings page. Include your registered mobile number for faster matching.

Account Message Centre

Log in and use the in-account message centre to submit a written dispute or a data access request. All submissions receive a reference number.

Answers to Common Legal Questions

These are the questions we get most often about how our terms work, how your data is handled and what your rights are as an account holder on dana55.

Access depends on local law and eligible regions. We recommend checking whether use is lawful in your specific area before opening an account. We do not make legal determinations on your behalf.

Log in and use the account message centre to submit a written data access request. Include your registered mobile number. We will confirm receipt and respond within the timeframe stated in our privacy notice.

Transaction records and account data are retained for the legally required period after closure, then deleted in line with our retention schedule. We do not continue using closed-account data for any commercial purpose.

Yes. When you use JazzCash, Easypaisa or Raast, both their network terms and our payment policy apply simultaneously. Our policy does not override what those providers require on their end.

Submit a written dispute through the account message centre or via email support. Mark it clearly as a dispute. You will receive a reference number and a response from the policy team, not general support.

Yes. Submit a correction request in writing through the account message centre, specifying what is incorrect and what the accurate information should be. We aim to process straightforward corrections promptly.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.